Refund and Shipping Policy
Refund and Shipping Policy for NINJACOD.com
Thank you for shopping at NINJACOD.com. We want to ensure your satisfaction with our products and services. Please read the following Refund and Shipping Policy carefully. By placing an order on NINJACOD.com, you agree to adhere to the terms and conditions outlined in this policy. If you do not agree with any part of this policy, please refrain from placing an order on our website.
Refund Policy:
1. Returns and Exchanges
a. We accept returns and exchanges within 14 days of the date of delivery for eligible products. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
b. To initiate a return or exchange, please contact our customer support team. They will provide you with instructions on how to proceed.
c. Please note that certain items, such as perishable goods, gift cards, and downloadable software, are not eligible for return or exchange unless they are defective or damaged upon delivery.
2. Refunds
a. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method used for the order.
b. Please allow a reasonable processing time for the refund to be credited back to your account. The exact time may vary depending on your payment provider.
c. Shipping costs are non-refundable, and the customer is responsible for the return shipping expenses unless the return is due to our error or a defective product.
Shipping Policy:
1. Shipping Methods and Timeframes
a. We offer various shipping methods within Malaysia. The available options and associated delivery times will be communicated to you during the checkout process or on our website.
b. Please note that delivery times are estimates and may vary depending on factors beyond our control, such as weather conditions and carrier delays.
2. Order Processing
a. We strive to process and ship orders within the specified processing timeframes mentioned on our website. However, please understand that processing times may be subject to delays during peak seasons or unforeseen circumstances. We appreciate your patience.
b. Once your order is shipped, you will receive a shipping confirmation email containing tracking information, if available.
c. We are not responsible for any lost, stolen, or damaged packages during transit. However, we will assist you in resolving any issues with the shipping carrier to the best of our ability.
3. Shipping Fees
a. Shipping fees will be calculated based on the selected shipping method and the weight or dimensions of the items in your order. The applicable fees will be communicated to you during the checkout process or on our website.
b. From time to time, we may offer free shipping promotions or discounts. Such promotions will be subject to specific terms and conditions mentioned on our website or in the promotional materials.
4. International Shipping
a. Currently, we only offer shipping within Malaysia. We do not ship internationally. We apologize for any inconvenience this may cause.
5. Changes to the Refund and Shipping Policy
a. We reserve the right to modify or update this Refund and Shipping Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
b. It is your responsibility to review this policy periodically for any updates. Your continued use of NINJACOD.com after any modifications to the Refund and Shipping Policy constitutes your acceptance of the revised terms.
If you have any questions or concerns regarding our Refund and Shipping Policy, please contact our customer support team for assistance.
Thank you for shopping at NINJACOD.com. We want to ensure your satisfaction with our products and services. Please read the following Refund and Shipping Policy carefully. By placing an order on NINJACOD.com, you agree to adhere to the terms and conditions outlined in this policy. If you do not agree with any part of this policy, please refrain from placing an order on our website.
Refund Policy:
1. Returns and Exchanges
a. We accept returns and exchanges within 14 days of the date of delivery for eligible products. To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
b. To initiate a return or exchange, please contact our customer support team. They will provide you with instructions on how to proceed.
c. Please note that certain items, such as perishable goods, gift cards, and downloadable software, are not eligible for return or exchange unless they are defective or damaged upon delivery.
2. Refunds
a. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method used for the order.
b. Please allow a reasonable processing time for the refund to be credited back to your account. The exact time may vary depending on your payment provider.
c. Shipping costs are non-refundable, and the customer is responsible for the return shipping expenses unless the return is due to our error or a defective product.
Shipping Policy:
1. Shipping Methods and Timeframes
a. We offer various shipping methods within Malaysia. The available options and associated delivery times will be communicated to you during the checkout process or on our website.
b. Please note that delivery times are estimates and may vary depending on factors beyond our control, such as weather conditions and carrier delays.
2. Order Processing
a. We strive to process and ship orders within the specified processing timeframes mentioned on our website. However, please understand that processing times may be subject to delays during peak seasons or unforeseen circumstances. We appreciate your patience.
b. Once your order is shipped, you will receive a shipping confirmation email containing tracking information, if available.
c. We are not responsible for any lost, stolen, or damaged packages during transit. However, we will assist you in resolving any issues with the shipping carrier to the best of our ability.
3. Shipping Fees
a. Shipping fees will be calculated based on the selected shipping method and the weight or dimensions of the items in your order. The applicable fees will be communicated to you during the checkout process or on our website.
b. From time to time, we may offer free shipping promotions or discounts. Such promotions will be subject to specific terms and conditions mentioned on our website or in the promotional materials.
4. International Shipping
a. Currently, we only offer shipping within Malaysia. We do not ship internationally. We apologize for any inconvenience this may cause.
5. Changes to the Refund and Shipping Policy
a. We reserve the right to modify or update this Refund and Shipping Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
b. It is your responsibility to review this policy periodically for any updates. Your continued use of NINJACOD.com after any modifications to the Refund and Shipping Policy constitutes your acceptance of the revised terms.
If you have any questions or concerns regarding our Refund and Shipping Policy, please contact our customer support team for assistance.